Dear ITM-LAB Customer:

Thank you for your recent purchase. We at ITM-LAB Machine Inc. (“ITM-LAB”) are dedicated to providing you with not only the most technologically advanced testing instruments, but with the highest level of service and customer support.

We are providing you with the attached Support Service & Warranty Overview to better assist you with any questions or concerns that you may have regarding the warranty and service coverage on your ITM-LAB tester. This Overview contains important information, including instructions for initial use, service scope, warranty/post-warranty obligations, demand service and contact information. ITM-LAB is firmly committed to helping you keep your testing instruments operating at peak performance levels.

We offer a complete series of testing instruments quality control as well as prompt, professional and comprehensive after-sale service support for your testing needs. We encourage you to visit our website at www.itm-lab.com for the latest updates about our products and services. If you wish to speak directly with a ITM-LAB sales representative or a member of our technical support team. please call us at 86-769 83428055.

We value your business and pledge to provide you with exceptional service and support for years to come.

Sincerely,                                                                                                                                                                                                                ITM-LAB Machine Inc.